Returns & Delivery Information
We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our Online Merchandise Return Policy below to determine if any special conditions apply.
ONLINE MERCHANDISE RETURN POLICY
We accept online merchandise returns via mail only!
Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
- Dresses and Accessories: Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and attached.
- If the product is defective, please provide a detailed explanation in the return package (see additional notes below).
Items that cannot be returned:
- Outlet items are final sale, no returns, no exchanges.
How many days customers have to ask for a refund for a physical product?
The customer has 3 days from the time of delivery to contact us an inform us if there was any problems with their order.
All returns must be in their original packaging, unused, or damaged. We reserve the right to refuse any return.
Who pays for the shipping costs, in the case of a return?
The customer is responsible for all shipping cost, in the case of a return.
Do you issue refunds on sale items?
We do not accept returns on sale items.
Do you want customers to contact you before returning a product?
Yes, Customers should contact us if their is any issues with their order before sending for return.
Our order fulfillment and shipping systems are designed to send orders quickly and efficiently. Processing begins as soon as an order has been placed, therefore we cannot change, cancel or modify orders once they have been confirmed. Note that this includes product changes as well as payment, shipping address and shipping method.
All packages will be sent via USPS priority mail or USPS first class, rates will be calculated based on distance.
Tracking will be available on all purchases, Insurance is available on request for orders.